Shipping and Handling
COVID-19 UPDATE
​***Please note that due to COVID-19 shipping times have increased significantly to many areas in the world. We keep the below timeframes as up to date as possible, however for the latest delivery time estimates we recommend you check the Australia Post website.***
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Dispatch Timelines:
We dispatch all our orders within 2-4 business days. If your parcel dispatch will be delayed for any reason, we will contact you.
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Australian Domestic Shipping:
All our parcels are delivered by Australia Post with tracking included as standard (no signature required).
Get FREE standard domestic shipping when you spend over $80
Get FREE express domestic shipping when you spend over $100!
You can check the Australia Post website for the latest delivery timeframes and any delays.
Domestic Shipping Options | Shipping Cost | Typical Delivery Timeframes |
|---|---|---|
Standard Shipping (Auspost with tracking) | $10 | 3-5 days for metro areas, 4-9 days for regional areas |
Express Shipping (Auspost with tracking) | $2 upgrade from Standard Shipping! (total cost $12) | 1-2 days for metro areas, 2-3 days for regional areas |
Local Pickup/Drop Off | Free (see below for eligible towns) | Up to 2 weeks |
Local Pickup or Drop Off:
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You can choose to pick up your purchase from Warragul or have it dropped off to a mutually convenient location.
Please note that parcel drop off may take up to 2 weeks depending on availability. Please leave a note or message us to arrange a suitable time for pickup or drop off. If for some reason we can't find a time that suits, we'll request payment for a shipping method. If you have any questions about this option, just message us.
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Townships that qualify for drop off option are:
Longwarry, Drouin, Warragul, Nilma, Yarragon, Trafalgar, Moe, Morwell, Traralgon, Churchill.​
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International Deliveries:
All international shipping pricing in the table below is based on a 500g parcel weight delivered with Australia Post. Postage costs will be higher for some heavier items on the site which will automatically be calculated in your cart. Please message us if we don't have your country listed in our shipping options and we will provide you with a shipping quote.
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***INTERNATIONAL CUSTOMERS ONLY - GET $10 BACK WHEN YOU SPEND OVER $80***
($10 will be reimbursed when order is dispatched; shipping not included in $80 threshold)
Country Grouping | Express Shipping Rate | Typical Express Delivery Timeframes | Standard Shipping Rate | Typical Standard Delivery Timeframes |
|---|---|---|---|---|
New Zealand | $3 | 3-8 business days | $15 | 6-12 business days |
East Asia: China | $37 | 6-15 business days | $18 | 10-20 business days |
East Asia: Hong Kong, Indonesia, Korea, Japan, Malaysia, Taiwan, Thailand, Vietnam | $37 | 4-19 business days | $18 | 8-25 business days |
East Asia: Singapore | $37 | 3-6 business days | $18 | 6-15 business days |
United States and Canada | $39 | 7-15 business days | $20 | 10-20 business days |
United Kingdom | $43 | 6-10 business days | $28 | 9-15 business days |
Ireland | $43 | 10-25 business days | $28 | 12-25 business days |
Major Europe:
France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland | $44 | 7-13 business days | $30 | 9-20 business days |
Countries Not Listed | Message us for a quote | 10-16 business days | Message us for a quote | 12-18 business days |
Packaging:
Please note that although we package all our products carefully for the long trip ahead, sometimes the unfortunate happens and damage occurs in transit. If this occurs, please let us know.
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Please contact us if you have any further questions about shipping.
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